Policy

CATERING ORDERS - USER GUIDELINE
Effective Date: January 2025

PURPOSE
To outline responsibility and provide guidelines associated with placing catering orders through the CaterTrax online ordering system for the Metro Tower III (4515 Central Blvd) 29th floor Cafeteria.

GUIDELINE
All catering orders for the cafeteria are to be completed online. Tenants and non-Metro Vancouver employee orders are to be paid by credit card. Metro Vancouver orders will be invoiced monthly.

Catering Orders: should be submitted at least 48 hours / 2 business days prior to the event to ensure fresh ingredients and adequate cafeteria staff availability.  The cafeteria will make every effort to accommodate requests with less than 48 hours’ notice but this will depend on available supplies and staff. The time line is also for cancellations. If it gets cancelled under 48 hours you may be charged the full price of the catering or for a fee.

Prices: prices and products are reviewed semi-annually by Metro Vancouver and adjusted as necessary to meet supply and demand.  Prices quoted are for services provided during normal business hours of 7:00 am to 2:00 pm.  Arrangements can be made for catering of after-hours functions at an additional charge.

Minimum Charge: there is no minimum charge for orders that are picked up by the requestor.  Any orders to be delivered (within Metro Tower III only) where the subtotal is less than $20.00 will be charged a $5.00 delivery fee.

Catering Dishes: dishes are to be placed in the dishpan inside the tote bins as provided in the meeting rooms for pickup by cafeteria staff.  Any dishes removed from the specified delivery location must be returned to the Cafeteria by the requestor or designate.  Meeting organizers are responsible for room clean-up.

Specialty Services: such as 100% compostable dinnerware, linen, decorations, flowers and wait staff are available at an additional charge and will be quoted separately upon request.

APPLICATION
This policy applies to all Metro Vancouver employees and contractors, Metro Tower III tenants, and any outside individuals securing catering.

Metro Vancouver staff must also refer to and adhere to the Corporate Catering Policy.